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    Privacy Policy

    Last updated: March 26, 2026

    1. Information We Collect

    We collect the following types of information:

    • Account Information: Name, email address, and password when you create an account
    • Payment Information: Payment details are processed securely by Stripe. We do not store credit card numbers on our servers
    • Usage Data: Information about how you interact with our website, including pages visited and features used
    • Communications: Any messages you send us via email or contact forms

    2. How We Use Your Information

    • Process and deliver your purchases
    • Send purchase confirmations and download links
    • Provide customer support
    • Send product updates for packs you've purchased
    • Improve our products and services
    • Prevent fraud and unauthorized access

    3. Email Communications

    We send transactional emails (purchase confirmations, password resets) which are necessary for service delivery. If you subscribe to our newsletter, you may receive marketing emails. You can unsubscribe at any time by clicking the unsubscribe link in any email.

    4. Data Sharing

    We do not sell, rent, or trade your personal information. We share data only with:

    • Stripe: For payment processing
    • Resend: For transactional email delivery
    • Law enforcement: Only when legally required

    5. Data Security

    We use industry-standard security measures including SSL encryption, secure authentication, and encrypted database storage. Your passwords are hashed and never stored in plain text.

    6. Cookies

    We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes.

    7. Data Retention

    We retain your account data for as long as your account is active. Purchase records are retained for accounting and legal compliance. You may request deletion of your account and associated data at any time.

    8. Your Rights

    You have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Export your data
    • Opt out of marketing communications

    9. Children's Privacy

    Our service is not intended for children under 13. We do not knowingly collect data from children under 13.

    10. Changes to This Policy

    We may update this policy periodically. We will notify you of significant changes via email or website notice.

    11. Contact

    For privacy-related questions, contact us at info@promptpack.co.